Accepting an invitation

You can only join CM Chat if an admin invites you. There is no public sign-up.

Before you start

• Open the invitation on the device you will use most.
• The link works for 7 days. If it has expired, ask your admin to resend it.
• Each link works for one person. Do not forward it. The link proves the email address is yours.
• A guest invitation may also have an end date set by your admin.

Steps

1. Open the invitation email. The subject names your workspace.
2. Click the link in the email.
3. You will see the workspace name, your role (for example Member or Guest), and your email partly hidden, like a***@company.com. Check that it looks right.
4. Type the name you want people to see in Your name. You can change it later in your profile.
5. Click Accept invitation.
6. You are in. CM Chat opens your workspace. If your workspace owner requires a second step, CM Chat asks you to set one up now; follow Setting up two-step verification. Otherwise you can sign in with the code we email you, and add a passkey or authenticator app later if you want one.

If something goes wrong

• "Not found" or the link does not open. The link may be expired, already used, or cancelled. Ask your admin for a new one. An old link stops working when a new one is sent.
• I used a different email. Invitations are tied to one email address. Ask your admin to invite the address you want to use.
• I cannot sign in from my location. CM Chat limits which countries can connect. Ask your admin.